Privacy Policy

Privacy and Security

We are committed to respecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information, in accordance with current data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Please note that this policy does not apply to any external websites linked from our site. You should refer to their respective privacy policies for information on how they manage personal data.

What do we mean by “personal information”?

“Personal information” means any data that can identify you directly or indirectly—such as your name or email address. Information that cannot identify you is considered “non-personal information.”

Where personal and non-personal data are combined, we treat the entire dataset as personal. Once personal identifiers are removed, the remaining information is classified as non-personal.

Use of Your Information

When does Jones Forestry & Timber Ltd collect your personal data?

We collect personal data when you provide it to us—such as when contacting us by phone, email, or letter. We may also receive information when you engage with us on social media platforms. In those cases, please refer to the relevant social media provider’s privacy policy.

How do we use your personal data?

Your personal data is used for administrative and, where applicable, marketing purposes—with your explicit consent. For example, if you provide a testimonial, we may feature it on our site.

Specifically, we may use your data to:

• Manage service-related communications regarding transactions you have initiated with us
• Respond to correspondence you’ve sent via email, social media, or post
• Maintain internal records and keep your contact details up to date
• Manage your consent preferences and withdrawal of marketing permissions
• Analyse user locations via IP addresses to prevent abuse and monitor visitor numbers
• Improve our website and enhance your browsing experience

If you have provided consent, we may also use your contact details to send updates or information about our services. You can withdraw your consent at any time.

We will not share your personal information with third parties without your permission unless legally required to do so.

How is your data secured?

We implement appropriate technical and organisational measures to secure your data. This includes secure physical storage and encrypted communication via Secure Socket Layer (SSL) technology.

Your data is accessible only by authorised personnel at Jones Forestry & Timber Ltd and is protected against unauthorised access or disclosure.

How long do we retain your data?

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected. Once no longer required—or if you request deletion—we will securely remove it from our systems.

Marketing consent is valid for 24 months. After this period, we will request renewed consent or delete your information. If you opt out of marketing communications, we may retain a record of your contact preferences to ensure we honour your request.

You have the right to request access to any personal data we hold about you and to request corrections if any details are inaccurate.

How can you contact us?

This website is owned and operated by: Jones Forestry & Timber Ltd

If you have any questions about this Privacy Policy or wish to report a technical issue, please contact us via the details on our contact page.

Cookie Information

Our website uses cookies to enhance your browsing experience. These cookies do not contain personal data, but help the site function more efficiently on your device.

What are cookies?

Cookies are small text files placed on your device to remember your preferences and actions. We use both “session” cookies (which expire after your visit) and “persistent” cookies (which remain on your device for future visits).

We also use analytics cookies to understand how visitors interact with our site so we can improve usability.

Who sets these cookies?

Some cookies are set directly by us, while others are set by trusted third-party services.

Use of Cookies

Cookies set by us

Persistent cookies help us remember your settings across visits—for example, language preferences. You can clear these cookies via your browser’s settings by deleting cookies and site data.

We may update or add cookies in future to improve website performance and functionality.

Cookies set by third parties

We work with trusted third parties who may set cookies on your device while you use our site. This includes analytics and social media platforms.

Google Analytics

We use Google Analytics to understand user interactions and improve our website. This tool collects anonymous data about your visit, including pages viewed and time spent on the site.

Social Media Cookies

Cookies from platforms such as Facebook, Instagram, YouTube or Google Maps may be placed when you interact with embedded content. For example, when viewing an embedded video or map.

Are cookies safe?

Yes. Cookies do not store sensitive personal information like your address or payment details. They are used purely for functionality and performance purposes.

To learn more about cookies, visit www.aboutcookies.org.

Can I manage or disable cookies?

Yes. You can manage or block cookies at any time using your browser settings. If you’ve already provided consent, you can withdraw it by clearing your cookies.

Visit www.aboutcookies.org for detailed instructions. For mobile browsers, please consult your device’s user manual or settings menu.

Please note that disabling cookies may affect the performance or usability of this website.

We may embed third-party content (e.g. YouTube) that sets additional cookies. We recommend checking their policies for more information.